Over the past couple of years, I have written about United Airlines (see here and here), and their abysmal track record of customer service, from manhandling and injuring a passenger off an overbooked flight, to stealing a fully paid-for seat for a child, whose mother then had to […]
The recent spate of rail accidents such as the Norfolk Southern derailment in Ohio has led to speculation that the management of the nation’s railroads are underinvesting in maintenance and safety. If that turns out to be the case, I can think of one reason why. Early […]
(I originally published this post in 2013, but it still seems relevant.) Oddly enough, I was overlooked once again to serve as a commencement speaker this year. In fact, although I have been available most Spring weekends for the past few years, not one institution of higher learning […]
If the handling – or mishandling – of the pandemic by the Administration shows us one thing, it would surely be a lack of imagination. The question, “What if?” seems to have been banned from the White House in favor of the petulant “What for?” That seems to […]
We hear a lot about “fake news” these days, almost as if it is something new. But fake news has a long and glorious (sometimes hilarious) history in the United States. I can’t speak for the rest of the world, but I doubt we are alone. One example […]
I have written in the past about how some companies give their customer-facing employees so little discretion to do the right thing, they end up creating a nightmare for themselves. My post about United Airlines and the disgraceful episode of the forcible and bloody ejection of a passenger […]
You’ve probably never heard of Robert Morin, unless you live in New Hampshire. And maybe not even then. But Mr. Morin quite innocently sowed the seeds of a particularly egregious moment in PR history. Morin was born in Nashua, NH in 1938 to French-Canadian parents who toiled in […]
Are you up for a little game of “What if?” I am, after the remarkable news that the CEO of Wal-Mart has decreed that the chain will no longer sell handgun ammunition or bullets made for assault weapons. And Wal-Mart has gone even further, asking that customers in […]
Since I have an hour drive to school and back twice a week, I have become a regular podcast listener. One that I like very much is “Stay Tuned With Preet,” Preet being Preet Bahrara, former head of the Justice Department’s Southern District of New York. While he […]
This spring, I am teaching “Fundamentals of the Theory and Practice of Public Relations” to 32 students at Marist College. I recently invited Michael O’Brien of Ketchum to speak to the class about planning. Michael spoke eloquently on the subject, but I have to admit that […]
Chris Atkins’ Random PR Thoughts
Chris Atkins: Public Relations Consultant, Author & Speaker 