Don’t Ask, Won’t Tell

I used to feel flattered when someone asked for my opinion about something. It suggested that because of my perspicacity, there was some importance attached to my view. But all that has changed. Lately, even the most insignificant interaction with a company results in a request for my […]

Shame, thy name is Ben.

 Have you heard about Ben Edelman? His story is rocketing around the internet. He’s a Harvard Business School professor and lawyer who feels he was cheated by a small Chinese restaurant (seen above in a Boston.com photo) in the Boston area, and decided to bring the wrath of […]

Imperfect…and Tense

“Doesn’t it seem like somebody is working awfully hard to convince us of how imperfect we are? If we could be more emotionally resilient or get up at 5:00 a.m. every morning or remember to do that one thing that successful people never forget to do, would our […]

The Monk and the Concorde

An excerpt from “An Honest Day’s Work,” my new book, which will be published in the fall of 2014. One of my favorite Burson-Marsteller clients was Lloyd’s of London. Lloyd’s was renowned for its willingness to take on all kinds of outsized risks – major catastrophes, environmental disasters, […]

Canoe Keep a Secret?

Mark Twain famously said, “There are three kinds of lies. Lies, damned lies and statistics.” I know exactly what he meant. My first job in PR was working for a sole practitioner. His main source of income was an engagement with Grumman Boats and Canoes. Legions of one-time […]